In an interview, Microsoft CEO Satya Nadella stated that empathy is the one trait that is more important than talent or experience. Empathy is the ability to understand and share the feelings of other people. Having empathy means you can focus first on the people and their needs. However, all too often it is an afterthought.
By Jessica Pedder “Are people born with innate leadership skills?” As with most things, the answer is complicated: nature and nurture both play a role